Hlavní informace
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.
ISBN9780521776899
EAN9780521776899
AutorO'Hara Francis
Počet stran112
VydavatelCambridge University Press (Zobrazit všechny položky )
Rok vydání2002